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The Contextual Internet - The User Strikes Back
Plenty of tech companies like to talk about customer centricity but often the reality is that they are firmly in the driving seat and consumers are merely passive passengers enjoying the ride. Listen to Christopher Schlaeffer and Jürgen Schmidhuber debate with Amy Wilkinson whether a combination of the mobile phone in our pocket and artificial intelligence will create the ultimate in customer-centricity; a contextual internet constantly pushing personalised, relevant and real time services to each and every one of us, finally putting individuals in control of their own mobile journey.